Training

Subject to suitable resource

Subject to suitable resource, the training policy you should apply is what's commonly known as the train the trainer approach. This is the most economical way to train your staff. The software vendor will train a number of super users within your organisation and they in turn will train the remainder of the staff.

However, beware of creating too big a training chain between the external trainer and the end user. The more people the knowledge has to pass through to get to the end user the more it can become diluted and subject to Chinese whispers. You don't want a key feature to be lost in the relay.

For training to be successful

For your training to be successful it should be

1. relevant to the user
2. follow a logical agenda
3. be based on your configuration of the software
4. use your data
5. keep momentum, i.e. the trainer should park queries he can't answer
6. be hands on for the user
7. contain homework which can be reviewed
8. be performed away from everyday distraction
9. should be kept as short as possible
10. the trainer should be prepared and already rehearsed his demonstrations on the training system

Standard user manuals

Standard user manuals can be inaccessible to your users because they contain too much that is not relevant and not enough detail about how they specifically do their jobs.

Devising your own manual can be very simple. Walk through the process on the system taking screen shots and adding text. Each time the screen changes take a snapshot by pressing the Alt key along with the PrtSc key on your keyboard. Then go to your word application and press the Ctrl key along with the letter V on your keyboard. This retrieves the screen image into your word document.

User manuals should be controlled with the same rigour as your Quality manual as they can equally go out of date.

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